Effective Date: 10 November 2024
At Clothii, we prioritize customer satisfaction and the quality of our products. If you are not fully satisfied with your purchase due to specific issues, we offer a return policy under the conditions outlined below.
We accept returns only under the following circumstances:
1.1. Damaged Product: The product was received in a damaged or defective condition.
1.2. Incorrect Product: The product received does not match your order.
1.3. Unfit Product: The product does not fit as per the size ordered.
To be eligible for a return:
2.1. The product must be unused, unworn, and in its original condition with all tags and packaging intact.
2.2. You must initiate the return request within 6 days of receiving the product.
2.3. Proof of purchase (order confirmation or receipt) is required.
3.1. Contact Us: To initiate a return, please contact us at support@clothii.com or call +91 9509893627 with your order details and reason for the return.
3.2. Approval: Once your return request is approved, you will receive instructions on how to ship the product back to us.
3.3. Shipping: Return shipping costs will be covered by Clothii if the product is damaged, incorrect, or unfit.
The following items are not eligible for returns:
4.1. Products that are used, worn, washed, or altered.
4.2. Items without original tags or packaging.
4.3. Products purchased during clearance sales or marked as "Final Sale."
5.1. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
5.2. If approved, the refund will be processed to your original payment method within 7-10 business days.
We do not currently offer exchanges. If you need a replacement for an eligible return, please place a new order after your refund is processed.
For any questions or concerns about our return policy, please reach out to us:
Email: support@clothii.com
Phone: +91 9509893627
Address: Kota, Rajasthan
Thank you for shopping with Clothii! We are here to ensure your experience is smooth and satisfying.