Effective Date: 10 November 2024

At Clothii, we strive to ensure customer satisfaction with every purchase. Our Refund Policy outlines the conditions under which refunds may be issued. By making a purchase with us, you agree to the terms outlined below.

1. Eligibility for Refunds

1.1. Before Shipping:

• Customers can request a refund if the order has not yet been shipped.
• Refund requests must be made within 24 hours of placing the order or before receiving the shipping confirmation email, whichever comes first.

1.2. After Shipping:

• Once the product has been shipped, refunds are no longer available. Customers can, however, request a return if the product meets the conditions specified in our Return Policy.

1.3. Special Cases:

• In certain cases, such as product unavailability or fulfillment errors, Clothii may approve refunds after shipping. These cases will be reviewed individually at our discretion.

2. Refund Process

2.1. To initiate a refund request, customers must contact us at support@clothii.com or call +91 9509893627 with their order details.
2.2. Once the refund request is approved, the refund amount will be credited directly to the original payment method.
2.3. Refund processing time may vary but is generally completed within 7-10 business days after approval.

3. Non-Refundable Situations

3.1. Refunds will not be issued for items that have already been shipped unless covered under our special case review process.
3.2. Refund requests made for reasons other than shipping delays or fulfillment errors will not be entertained after the product has been shipped.

4. Important Notes

4.1. Refunds will be processed only after verifying the eligibility of the request.
4.2. Clothii is not responsible for delays caused by the payment gateway or bank while processing the refund.

5. Contact Information

For any questions or concerns about our Refund Policy, please reach out to us:

Email: support@clothii.com
Phone: +91 9509893627
Address: Kota, Rajasthan

Thank you for choosing Clothii. We value your trust and are committed to providing a seamless shopping experience.